Introduction

Maintenance and repairs are a normal part of renting any property, but in Dubai, both landlords and tenants must follow specific rules to remain compliant with RERA regulations. Tenants are often unsure of their rights when issues arise, while landlords may not fully understand their obligations or how quickly they must act.

Clear maintenance guidelines help prevent disputes, protect tenant comfort, and ensure the property remains safe and habitable. This article explains tenant rights during maintenance and repairs in Dubai and outlines how landlords should manage these responsibilities professionally and legally.

Understanding Tenant Rights Under Dubai Rental Law

Dubai’s rental laws—primarily Law No. 26 of 2007 and Law No. 33 of 2008—outline the rights and obligations of both landlords and tenants. Tenants are entitled to a well-maintained, functional home throughout the duration of their lease.

When maintenance issues occur, tenants have the right to expect timely repairs, professional service, and transparent communication.

Step-by-Step: What Tenants Can Expect During Maintenance

1. Right to a Habitable Property

Tenants are entitled to live in a safe, functional, and comfortable home. This includes working AC, plumbing, electrical systems, and overall structural integrity. Landlords must ensure these remain in good condition.

2. Right to Timely Repairs

Landlords must address major maintenance issues within a reasonable time. Urgent issues—such as AC failure in summer, water disruptions, electrical hazards, or major leaks—require immediate attention.

3. Right to Reasonable Notice for Non-Urgent Work

Landlords must give tenants reasonable notice before sending maintenance personnel for non-emergency repairs. This protects the tenant’s privacy and ensures proper coordination.

4. Right to Protection of Personal Property

Maintenance teams must avoid damaging tenant belongings. If negligent damage occurs, the tenant may be entitled to compensation.

5. Right to Clear Communication

Tenants should be informed about:

• What the issue is
• Expected repair timelines
• Any delays
• Whether follow-up work is needed

Transparent updates prevent frustration and build trust.

6. Right to Seek Help From the Rental Dispute Center

If a landlord refuses to make essential repairs or repeatedly delays maintenance, tenants may file a complaint with Dubai’s Rental Dispute Center (RDC). RDC rulings are enforceable and often favor tenants when landlords fail to maintain their property.

What Tenants Are Responsible For

Tenants also have obligations, including:

• Paying for minor repairs as per the tenancy agreement (e.g., light bulbs, simple blockages)
• Reporting maintenance issues promptly
• Keeping the property clean and reasonable maintained
• Avoiding misuse of appliances or systems

Damage caused by tenant negligence may be charged to the tenant.

Common Mistakes Landlords Should Avoid

• Delaying or ignoring maintenance requests
• Expecting tenants to handle major repairs
• Sending contractors without notice
• Hiring unlicensed or unqualified technicians
• Failing to document repair work
• Expecting tenants to vacate for minor repairs
• Overlooking the legal requirement for safe living conditions

These mistakes can lead to disputes, penalties, and higher turnover.

Why Professional Property Management Matters

Understanding tenant rights and maintenance obligations is essential for keeping relationships positive and staying aligned with RERA regulations.

At Cordova Property Management, we ensure maintenance is handled professionally by:

• Responding quickly to tenant requests
• Coordinating urgent and scheduled repairs with licensed technicians
• Communicating clearly and consistently with tenants
• Protecting tenant privacy during visits
• Keeping detailed maintenance records
• Ensuring compliance with Dubai’s rental laws

This approach reduces disputes, increases tenant satisfaction, and protects long-term asset value.

Conclusion

Maintenance issues are inevitable, but disputes do not have to be. Dubai’s rental laws clearly define tenant rights and landlord responsibilities, ensuring a fair and safe living environment.

At Cordova Property Management, we make maintenance seamless, transparent, and fully compliant. Through fast response times, proper documentation, and professional communication, we help both tenants and landlords enjoy a smooth, trust-based rental experience.